Refund Policy:

Try Before You Buy

We strongly recommend exploring our live demos and testing available for each product on our site. Take your time to thoroughly assess the plugin’s functionality and feel free to reach out with any questions before making a purchase decision. Our dedicated support team is available during our workdays to assist you. For support, please open a ticket at [email protected].

Before Requesting a Refund

Before initiating a refund request, please consider the following steps:

Review the product’s installation guide and documentation.
Check the product’s support forum, Facebook Community page, and Blog for potential solutions to your issue.
Reach out to our Support team to seek assistance in resolving any challenges you may be facing.
Verify that the product is being used for its intended function and purpose by consulting the product description.

Requesting a Refund

While we’re sorry to see you go, if you’ve tried our premium products and find they aren’t meeting your needs, we’re happy to process a refund within 30 days of purchase.

Kindly provide specific details regarding the reason for your refund. This information helps us understand what went wrong and enables us to enhance our products. For defective digital products, we may request a link and/or screenshot of the issue to assist our sales/support team.

Please note that refunds are eligible under the following circumstances:

The product is completely non-functional.
You’ve submitted a support ticket using the authorized email (the email used for product purchase) on our dedicated support channel but haven’t received a response within 48 hours (business days only).
The product’s description on the product page was significantly misleading.

Instances When a Refund Won’t be Provided

Refunds will not be issued for non-existing feature requests. Additionally, renewals or upgrades are not eligible for refunds.

We retain the right to decline a refund under the following circumstances:

Features offered by our plugins are clearly stated on their respective pages, and it is assumed that you’ve read and agreed to the refund policy before making a purchase. Therefore, we may refuse a refund if we find evidence of fraudulent or unlawful behavior, such as claiming features that were not promised and contravene our policy.
Refunds are only applicable for initial purchases within the first 30 days.
You are requesting a feature that does not exist on our demo site and/or in the PRO plugin(s).
The purchase was made in error, or the product(s) had already been downloaded or the license key activated.
The product(s) were purchased by an employee or associate using a payment method to which they had legal access.
You have declined to provide our support staff with access to your website (only if necessary and requested by the support team) for the purpose of investigating the product(s) you are experiencing issues with.
The request is made more than 30 days after purchase, and no support ticket about the issue has been added to the Better Wizard Helpdesk.

Please be aware that no refunds are provided for items purchased at a discounted price.

Important Notes

You are strictly prohibited from sharing licenses with others. Sharing licenses will result in immediate deactivation.
By requesting a refund, you are essentially canceling your Better Wizard premium product(s) subscription, which will result in a loss of access to Better Wizard premium products and their widgets.
Your license will be deactivated immediately upon refund, and premium feature restrictions will take effect within 24 hours.
Once a refund is processed, you will no longer be able to use downloaded premium products.
Refunds may take up to 14 days to reflect in your account, depending on your region.

For additional information, please feel free to contact us.

Last updated on October 01, 2023. Better Wizard reserves the right to change or modify the above contents at any time without prior notice.